General:

+ What does Storganize do?

Storganize is the stress free storage solution for college students. We offer on-demand, in-room pickup and delivery, insurance on all items in storage and a web profile where customers can view items in storage and schedule pickups and deliveries.

+ Why should I use Storganize?

Storage and moving are no fun, so let the experts handle it for you. Storganize has been operating in D.C. since 2015 and our founders, Brendan Doherty and Philip Olive, worked for more than 8 years in the moving industry prior to launching Storganize.

+ Which universites does Storganize serve?

Currently, Storganize serves the following universities:

Washington D.C
- American University
- Howard University
- George Washington University
- Georgetown University
- Catholic University
Virginia
- Old Dominion University
- Christopher Newport University
Maryland
- University of Maryland (College Park)

+ What services does Storganize offer?

Storganize is a full-service storage solution for college students. We pick up and deliver right to your room and we provide free boxes and tape. All customers receive an online profile where they can view their items in storage and make delivery or additional pickup requests.

+ How can I sign up?

You can get a quote and Sign Up directly through our website. If you have questions, please email us at info@storganize.io or give us a call at (202) 441 9890.

+ What can I store?

Pretty much anything that is less than 250lbs and 10ft tall. We cannot accept any:
1. Illegal substances
2. Hazardous Materials
3. Perishables
4. Pianos
5. Vehicles

For a complete list of the items we cannot accept, please refer to our Terms of Service

Billing:

+ How much does it cost to store my items?

Storganize charges a simple monthly fee which includes your pickup and delivery. Most customers fall under the Item Plan, which is priced at $15/month per box and $30/month per large unboxed item.

For customers with a large number of boxes and items to store, we have an Apartment Plan for $350/month. Any customer whose estimate would exceed $350/month under the Item Plan will be automatically placed on the Apartment Plan.

+ How much does it cost for Storganize to pick up my items?

Your first pickup is included in your monthly fee. There is a $60 charge if you need more than one pickup of your items.

+ How much does it cost for Storganize to deliver my items?

Your first delivery is included in your monthly fee. There is a $60 charge if you need more than one delivery of your items.

+ Is there a minimum amount of time I have to store my items?

Storganize does have a 3 month minimum, but you can request your items back at any time. If you are storing for less than 3 months, you will be charged for the full 3 months for items you remove early.

+ When does my monthly billing cycle begin?

You will be billed on the day Storganize picks up your items. For customers who elect to pay monthly, you will be billed each month on the anniversary of your pickup day. For customers who elect to pay upfront for their storage term, you will be billed for the entire amount on the day of your pickup.

+ Do you pro-rate your monthly storage fees?

No. We do not prorate charges and there is no discount for removing your items before the end of your monthly billing cycle. If you request an item back before the end of your billing cycle, you will be charged for that item for the remainder of that month and it will be removed from your bill at the start of your next billing cycle.

If you have paid upfront for your storage term and need your items back before the end of the term, we will refund you any months that you did not use.

+ How do you manage billing and credit cards?

You may place a credit card on file via the online profile you receive when you sign up. Your card will not be charged until the day we come to pick up your items for storage and will be charged monthly after that until you cancel your service (if you elected to pay month-to-month). We use Stripe payment processing to securely store your card and manage your monthly charges.

+ How do I update my billing information?

Since we don’t store your credit card data ourselves, please notify us at info@storganize.io that you would like to update your billing info and we'll send you a secure form where you can change your info.

+ How do I cancel my service?

Canceling is simple- just request a delivery of all your remaining items in storage. Once all your items are returned to you, or brought to another address, junk or donation center, your service will automatically cancel. We do not prorate charges, so if you request your items be removed before the end of your monthly billing cycle, you will still be charged for the remainder of that month and your service will cancel before your next billing cycle begins.

Boxes, Packing and Moving:

+ What size are the boxes you provide? How many can I get?

Our boxes are standard, medium-sized cardboard moving boxes. The exact dimensions are 18' x 18' x 16' or 3 cubic ft.

From your online profile, you can request that boxes be shipped to you or delivered to you in person (depending on your university).

You can take as many boxes as you think you'll need. We'll only charge you for the boxes for the ones you actually end up storing with us.

+ I have my own boxes. Will you accept them?

Yes. We provide you with our boxes for free upon request, but if you prefer to use your own boxes or bins, we’re happy to accept them. All boxes are charged at the same rates as our boxes regardless of size. We reserve the right to refuse to take, or ask you to repack, boxes weighing more than 35lbs.

+ What counts as a "box"?

Cardboard boxes, plastic storage bins, bags, suitcases and other "box-sized" items all count as "boxes" and will be charged at the box rate of $15/month per box.

+ Do you accept items that don’t fit into boxes?

Yes. If it won’t fit into a box, we call it an un-boxed item. The fee for storing un-boxed items is $30/month per item.

+ Do you accept furniture?

Yes. All furniture items are considerd unboxed items and will be charged the $30/month per item rate.

+ Do you provide packing assistance?

No, but we will provide you with as many of our boxes as you like as well as tape. Our movers can dissassemble furniture upon request and will wrap furniture items with plastic wrap for protection.

+ Do I need to have all my items packed before Storganize arrives?

Yes. Storganize does not provide packing assistance and we allot 1 hour of moving help per pickup or delivery request. If you need more than 1 hour of moving help, additional hours are $30/hr, so we recommend that you have all your items packed before we arrive to facilitate the moving process.

+ Will you move my items out of my house for me?

Yes! Our moving team is happy to move all your items out of your house for you, provided that you, or someone you trust, will be present during the pickup window. We allot 1 hour of moving help per pickup or delivery request; additional hours, if needed, are $30/hr.

Pickups and Deliveries:

+ How far in advance can I schedule a pickup or delivery?

Pickups and deliveries must be scheduled at least 24 hours in advance.

+ How long does it take for you to bring my items back to me?

We promise we’ll deliver your items to you within the 40 minute time window you select. All requests for pickups and deliveries must be scheduled at least 24 hours in advance.

+ Do I have to be present during the pickup or delivery window?

No, but we highly recommend that you or a person you trust be present for the scheduled pickup or delivery. If you choose to have a person you trust handle the pickup or delivery, we’ll ask for that person’s name and phone number when you sign up for a pickup. If no one will be present during the pickup or delivery, you may select to leave your items in an accessible place for our movers to pick up or have our movers leave your items outside your door. If you choose not to have someone present, Storganize will not be liable if the items you left for pickup are stolen, damaged or lost before we arrive or, in the case of delivery, Storganize will not be liable for items after they are left at your location.

+ What days of the week and hours do you operate your pickups and deliveries?

We operate Monday through Saturday between 8am and 6pm, with extended hours during peak seasons in May and August. You can select an available 40 min window during these times for your delivery or pickup. Please keep in mind that deliveries and pickups are scheduled on a first-come, first-served basis so make sure to schedule as far in advance as possible if you want the most flexibility with regards to timing.

Security:

+ Will anyone open my boxes/bins while they are in Storganize’s care?

We reserve the right to open any boxes or items which we reasonably belive to contain prohibited or dangerous items or if we are compelled by law to do so. That said, we do not generally open sealed boxes or bins while in our care.

Storage customers will receive an online inventory of thier items in storage, complete with photos and descriptions of each box and unboxed item. If boxes are sealed, we will take an overhead photo of the outside of the box. If boxes are unsealed, we may remove the top to take the photo to allow our customers to better identify what is in each box from the picture. You may request on your pickup day that we do not remove the tops to your unsealed boxes and just take a photo of the outside of the box.

+ Where does Storganize store my items?

Storganize partners with established self-storage facilities in Maryland, Virginia and DC to store your items. All partner facilities have 24/7 security and climate-controlled storage units where your belognings will be stored.

+ Can I access my items in storage myself?

No. For security and insurance reasons, as well as our partnership contracts with the storage facilities we use, we cannot permit our customers to access their items while in storage. Our service is designed for your convenience and we hope you’ll never have to go out to a storage unit yourself again.

+ Are my items insured while they are in Storganize’s care?

Storganize offers a base level of valuation (insurance) for all items in our posession. This valuation is limited to maximum of $100/box or unboxed item. In the event that an item is damaged or lost, Storganize will either replace the item or pay the standard market value of the item to the claimant, up to the set valuation amount. We take the utmost care when transporting and storing your items, but, if you find one of your items to be damaged or lost upon delivery, you may submit a claim via our email, info@storganize.io.

By agreeing to store with us, you understand that your belongings have maximum valuation of $100/item or box and any items of greater value will not be fully renumerated or replaced beyond this amount in the event of damage or loss.

 

Contact Us

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Storganize

Storganize, LLC
3378 Stephenson Pl. NW
Washington, DC 20015